REFUND AND RETURNS POLICY

RETURNS POLICY

30 DAY RETURN

For Goods to be eligible for return, please ensure that:

You have 30 calendar days to return the product from the date you received the product.

The product must be unused, unworn and in the same condition as when you received it.

ORDER CANCELLATION TIME

The order cancellation deadline is 24 hours from the date you placed the order online. Upon receipt or delivery to a third party, your order will not be accepted

TRANSPORTATION COSTS

All shipping costs are your responsibility and are non-refundable once you receive the item.

In case the product is defective due to the store’s side, we will exchange it for you free of charge.

MY PRODUCT HAS BEEN DAMAGED

If the product is damaged upon delivery/receipt, please take a photo of the damaged product. Notify us of such delivery via email.

DEFECTIVE PRODUCT

We make every effort to ensure that the products we supply to you are of high quality and free of defects. If the product is defective, please notify us via email and attach a product photo.

 

REFUND POLICY

REFUND TIME

You have 30 days from the date of delivery to return the product for a full refund or exchange. We will arrange the return and process a full refund for defective products. But if it has been more than 30 days since your purchase, unfortunately we cannot refund or exchange the product. Your product must be unused and in the same condition as when you received it.

After receiving and inspecting your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

REFUND METHOD

Once we receive and inspect your returned product, we will process the refund to your original payment method.

Refunds will include the purchase price of the product minus any shipping fees, discounts or promotions applied at the time of purchase.

LATE OR MISSING REFUNDS

Once we receive your returned parcel, we will process your parcel. Once your refund is issued, please wait for it to process and appear on your bank statement.

If you still haven’t received your refund, check your bank account first

Then contact your credit card company, it may take some processing time before the refund is officially credited.

If you’ve gone through all of these steps and still haven’t received your refund, please contact us so we can better assist you.

CONTACT US

If you have any questions about this Refund and Returns Policy you may contact us:

E-mail: [email protected]

Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday)